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AI & AUTOMATION ENGINEERING

The model is usually the easy part.

AI projects become difficult when the source data is inconsistent, nobody owns the exceptions, costs drift, and a confident answer cannot be traced back to evidence.

That is the part we build.

Our work includes search across 330M+ profiles, eight unattended call-analytics workflows, document extraction with source provenance, and a voice agent that conducts first-round screening calls. Different products, same requirement: the AI must work inside a real operation.

Agent run executing
orchestrated · tool-calling · guard-railed
142ms avg. retrieval + reason latency
What We Build

An AI feature is a system, not a prompt

A useful production system needs more than a model endpoint. It needs a dependable path from source data to model context, a way to validate the output, a review step where the risk demands one, and enough visibility to know when quality or cost changes.

That is why our AI engagements often include conventional engineering that is just as important as the model: APIs, queues, databases, permissions, caches, interfaces, monitoring, retries, and audit history.

Where we do our best work

Search that understands meaning without forgetting exact language
For large or messy datasets, we combine semantic and keyword retrieval, filters, reranking, and pagination rather than betting everything on a single embedding search. The result should be fast, relevant, explainable enough for the user, and affordable enough to run every day.
Relevant work: ATS search across 330M+ profiles →
Analytics people can question in their own words
We turn conversations and operational data into structured signals—summaries, sentiment, topics, severity, entities, and trends—then build a controlled query path over the result. Natural-language-to-SQL is useful only when schema exposure, permissions, invalid queries, and misleading answers are handled around it.
Relevant work: Dialpad call analytics →
Documents that become data without losing their source
PDFs, scans, DOCX files, and images can be parsed, classified, and converted into structured fields. Where a value matters, we preserve provenance and confidence and give a person a practical way to verify or correct it.
Relevant work: LoanCite underwriting prototype →
Voice workflows that return something useful to a person
We connect telephony, transcription, conversation logic, speech generation, recordings, and review interfaces. The goal is not to imitate a human for its own sake; it is to complete a bounded conversation consistently and return a usable record.
Relevant work: AI voice screening agent →
Automation that survives the unattended hours
An automation is not finished when it runs successfully once. We design for duplicate events, timeouts, rate limits, partial failure, retry, backfill, and the moment an operator needs to understand what happened.
How We Decide

How we decide whether AI belongs in the workflow

Before choosing a model, we ask:

Sometimes the right answer is an AI system. Sometimes it is search, rules, or better workflow software. We would rather make that distinction early.

A note on safety and governance

We do not use “human in the loop” as a decorative phrase. The review action, permission, reason, evidence, and subsequent state all have to exist in the product. For data-connected AI, we combine input controls, constrained model access, output validation, and least-privilege credentials instead of depending on a prompt to enforce security.

Have an AI idea—or an AI system that is not surviving contact with reality?

Bring the workflow, a few representative inputs, and the failure you are most concerned about. We will help you work out what the system actually needs.

Book an AI engineering conversation